Frequently Asked Questions

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There are so many options that we can help you with, simply call us at 1-800-927-7268 and we will guide you through the many way to help you fit everything within your budget. We even have ways to offer interest-free financing to make paying for your contract simple. Remember—our number one goal is to ensure our customers are completely satisfied, so always call us if you have any questions or issues.

This is easy, just call us! Our number is 1-800-927-7268 (1-800-WARRANTY), or you can email us at customerservice@1800warranty.com with any questions.

A deductible is a small amount that you would have to pay towards any claim that you may have. For example, if your deductible is $100 and your repair is $2,500, you would pay $100 and we would pay $2,400. Seem fair, right? Lucky for you, we have various deductible options, some as low as $0! Always remember, the lower your deductible, the more expensive your contract will be. Not sure which deductible to select? Just call us, we’ll help!

A claim would only be denied if the component was not covered under your coverage level, or if the repair was due to a pre-existing issue with your vehicle. Your coverage does not cover anything that is currently wrong with your vehicle. If you have any questions about this, please do not hesitate to call us.

You can always refer to the packet sent to you to determine if a certain part or component is covered. If it becomes too confusing trying to understand what all of the parts are (we don’t blame you!), just call us. Our experts will assist you along the way to make sure you understand everything that is happening during the process.

First and foremost, if your vehicle breaks down while driving, do everything you can to ensure you are safe. From there, simply call the roadside assistance number located in the packet delivered to you after purchasing the service contract. Once your vehicle is towed to the local repair shop, please let the repair shop know that you have a service contract and to call the claims number located in the packet prior to beginning any work. We will take it from there. All you need to do pick your car up when it’s fixed, and we will pay the shop directly!

If your vehicle has a failure that does not affect drivability, simply drive it to your local repair shop and have them call the number in your packet. Again, we’ll take it from there!

You can always cancel your service contract! Depending on the time you’ve had it or the mileage you’ve driven, you may qualify for a refund of unused premium. If you change your mind within 30 days of purchasing your service contract, we will give you all your money back!

A VIN is a vehicle identification number. This number is 17 digits long and specifically identifies your vehicle. You can find this number inside the door or at the bottom corner of the driver’s side windshield. This number will verify everything we need to know in order to give you an accurate service contract price quote.

We will need the vehicle year, make, model, and mileage. We will also need the vehicle’s VIN and any types of extra features it may have (4×4, AWD, Turbo, Supercharger, etc.)

No, and don’t believe anyone that tells you theirs does! There are always certain exclusions of coverage, namely accident repairs and basic maintenance (oil changes, tire rotations, etc.). Depending on the level of coverage that you choose, we will either specifically list what is covered and/or tell you what is not covered. There will be no secrets with our contracts.

We offer service contracts for vehicles 2000 and newer and have coverages for vehicles with up to 200,000 miles on their odometer.

No, you can buy a service contract even if your vehicle is out of factory warranty coverage. We do our best to accommodate as many vehicles as we can!

You can use your service contract at any ASE Certified repair shop. Even though you might be a weekend mechanic for some of the basic repairs, you can still have the protection on more advanced repairs. As vehicles continue to evolve technologically, there will still be opportunities for you to have your car repaired by a trained professional.

Definitely not! Your auto insurance is there to cover you should you be involved in a collision or some other unlikely event (theft, weather damage, etc.). A service contract covers the mechanical portion of your vehicle, something auto insurance does not cover. If you’re willing to pay thousands and thousands of dollars to protect the outside of your vehicle, you should always consider paying a fraction of that to cover things inside your vehicle.

It really depends on what you value. The closer your vehicle gets to the expiration of the factory warranty, the more expensive the service contract is going to become. If you plan on keeping your vehicle past the limits of its factory warranty, then there is no time like the present to take advantage of lower rates by purchasing sooner rather than later. Think of it like life insurance—a 35-year-old healthy person will pay less for life insurance than a 65-year-old healthy person, all things being equal.

Most vehicles come with factory warranties that expire 3 years from the purchase date or when your odometer reaches 36,000 miles. Some vehicles have longer coverages, and the coverages can range from comprehensive (“bumper-to-bumper”) to powertrain. Once your vehicle eclipses its factory warranty, you may be responsible for paying for all the repairs necessary when mechanical failures occur. A service contract would provide you with the comfort knowing that it can step in and pay for those repairs.

Although most people commonly refer to service contracts as “extended warranties,” we don’t. Warranties are something issued with your vehicle from the manufacturer, whether you purchased the car new or as a certified pre-owned vehicle. The warranty is included in the price of your vehicle. A service contract is something that you voluntarily purchase to protect your vehicle after your factory warranty expires. Because you are purchasing the service contract, it no longer is classified as a warranty. Ultimately, both warranties and service contracts perform the same duties, but there’s a fine line between what each is called.

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